If you order Cisco support, you are probably familiar with part number prefixes like “SNT” and “SNTP”. I noticed my notes were outdated as to what these prefixes mean when I started seeing part numbers like “C4P” replacing the prefixes I used to expect. I finally got around to updating my personal cheat sheet and thought I’d share it, as this seems to be difficult to find on Cisco’s site:
| SNT | SMARTnet Support 8x5xNBD |
| SNTE | SMARTnet Support 8x5x4 |
| SNTP | SMARTnet Support 24x7x4 |
| S2P | SMARTnet Support 24x7x2 |
| CS | Onsite SMARTnet Support 8x5xNBD |
| C4S | Onsite SMARTnet Support 8x5x4 |
| C4P | Onsite SMARTnet Support 24x7x4 |
| C2P | Onsite SMARTnet Support 24x7x2 |
| SAU | Software app support + upgrade |
| SAS | Software app support |
| SUSW | IPS Signatures and Software |
| SU1 | IPS Service 8x5xNBD |
| SU2 | IPS Service 8x5x4 |
| SU3 | IPS Service 24x7x4 |
| SU4 | IPS Service 24x7x2 |
| SUO1 | IPS Onsite 8x5xNBD |
| SUO2 | IPS Onsite 8x5x4 |
| SUO3 | IPS Onsite 24x7x4 |
| SUO4 | IPS Onsite 24x7x2 |
FIN